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E-commerce Account Manager

Dubai (UAE) Client Service

Company description

Brand New Galaxy MEA is a global independent marketing & tech platform purpose built to drive commerce for brands in the Middle East & Africa region.

BNG MEA combines a few specialized agencies under one collaborative platform.

We are digital experts with international expertise in #E-Commerce, #Creative & #Content Production, #Performance & Automation.

We believe all marketing must deliver growth.

BNG plays the role of international hubs for its clients (Coty, Bayer, Lindt, P&G) across Europe, North America, Asia, and the Middle East. We are proud to support over 20 big clients who have trusted our services and expertise.

Your mission, if you choose to accept it, will be:

  • You will be the expert on the e-account by sustaining and building on a relationship to drive agreed business growth and turnover with exciting global client
  • You will innovate and activate key launches, campaigns and collaborations with commerce, marketing and digital teams on client side for impactful brand presence leading to business development
  • You will manage a direct team supporting you on client account handling and work proactively to support their growth and development
  • You will ensure right e-commerce presence on brands across top SKUs to ensure discoverability, build customer experience through brand pages under pureplayers and e-retailers and product page details and compelling reasons to drive purchase
  • You will do market intelligence and competitive landscape mapping
  • You will innovate presence and utility of tech and digital where relevant
  • You build a sustainable relationship with existing account answering day to day client enquiries in a timely and professional manner
  • You gather cross-functional inputs in order to determine company-wide opportunity values
  • You support the development of e-commerce strategies for the client

What you’ll need to succeed:

  • Proficiency in English (min C1), Arabic is a plus
  • About 2-5 years of professional experience in digital/e-commerce agency
  • Curiosity about in E-commerce and digital world
  • Knowledge of marketing, branding and E-commerce and interest in growing in this area!
  • Bachelors degree in marketing, business, administration or related fields,
  • Experience with electronics companies is a plus,
  • Professional client service skills and ability to build relationships with customers,
  • Excellent organizational skills with attention to detail and ability to follow processes from a Project Management approach,
  • Experience leading a team and cooperating with cross-functional teams,
  • Experience with demanding clients and fast-pace environment with often changing priorities,
  • Analytical skills with good knowledge of MS Excel and MS PowerPoint,
  • Curiosity with a thirst for knowledge for Online and trade Marketing,
  • Highly organised and proactive,
  • Willingness to play in a team and learn more every day!

What makes this a great career opportunity?

  • The chance to be a part of a rapidly growing startup and the next success story
  • Join the rocket ship! Join us and build with us a new generation of global e-commerce experts!
  • Be a part of the team that treats you like a family and emphasizes open communication
  • Lots of room for development and organising the work
  • Supportive team and manager willing to try new ideas and ways-of-working
  • An international and diverse work atmosphere – we speak 18 languages 
  • Room for development and proactivity – sky is the limit?


Medical Care icon

Private medical care

Recruitment process

  • Phone screening icon 1

    Phone screening

  • Online Interview icon 2

    Online Interview

  • Recruitment task icon 3

    Recruitment task

  • Decision & Feedback icon 4

    Decision & Feedback

Do you have any questions? Drop a message to:

Frequently Asked Questions

Yes, however we will only process your application for one vacant position at a time. If you are unsuccessful for your first preference, we may consider you for your second preference (subject to business needs and requirements).

We would love to get back to every candidate who applies to our job posts. Unfortunately, due to a high volume of applications, at the moment, we only contact the candidates who we believe are a strong match for the role.

You are more then welcome to apply for any other position you find interesting. Although if your interview process for a particular role was not successful, we recommend that you give yourself some time to develop new skills and gain experience before applying again for the same role.

Whilst the recruitment process may vary in each entity, generally the process has two main steps:


  • Stage 1: Recruitment Team will review your application.
  • Stage 2: If successful, your application will then be considered by the Hiring Manager.
  • Stage 3: If your skills and credentials are considered a match, you will likely be contacted for a phone screening.


  • Stage 1: Phone screening: Our Recruiter will reach out to get to know you better and share more details about the position.
  • Stage 2: Interview: The Hiring Team will meet you through on-site or virtual interviews.
  • Stage 3 : Recruitment task : You may be also asked to prepare a presentation or take one of our tests focusing on aspects of your knowledge or abilities.
  • Stage 4: Feedback
  1. Take the feedback provided by the Recruiter into consideration – we always try to explain the reasons behind the decision.
  2. We also recommend that you give yourself some time to develop new skills and gain experience applying again for the same position.
  3. Follow us on social media to stay up to date with our open positions! Add us to your LinkedIn network and don’t shy to reach out!

We are Man on the Moon – Recruitment agency which provides support to Brand New Galaxy (BNG) and their employees. Our Recruitment Team is dedicated to managing the hiring process for all brands within the Galaxy. We are passionate about career advising and revealing people’s true potential so let us help you find your dream job!

Please notify your Recruiter immediately so that they can let the interviewers know. Calling is usually the fastest way to reach us out but feel free to text or send an email.

Try closing the application and re-joining. If this doesn’t help, call, text or email your Recruiter immediately. We are there to help you!

We will very much appreciate if you inform your Recruiter that you would like to withdraw your application. It saves us time and you won’t be bothered by our calls and emails J

Usually it can vary from 5-10 business days.
However, if you need this information earlier best way would be to contact directly with your Recruiter or please drop us a message at our mail box: